Privacy Policy

NORMAN H BARNETT & CO understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of everyone who uses our services and visits this website, https://normanhbarnett.co.uk/ and will only collect, use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.

Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of this Privacy Policy is deemed to occur upon using our services and/or when your first use of our website. If you do not accept and agree with this Privacy Policy, you must stop using our website and/or contact our offices, immediately.

Definitions and Interpretation

In this Policy the following terms shall have the following meanings:

“Account”

means an account required to access and/or use certain areas and features of Our Site;

“Cookie”

means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in Part 14, below; and

“Cookie Law”

means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003;

Information About Us

NORMAN H BARNETT & CO, a Partnership registered in England and Wales under company number 2708205 and is a ‘controller’ under the General Data Protection Regulation and the Data Protection Act 2018.

Registered address: 397 BARKING ROAD, LONDON, E6 2JT

Address: 397 BARKING ROAD, LONDON, E6 2JT

What Does This Policy Cover?

This Privacy Policy applies only to clients of Norman H Barnett & Co and visitors of Norman H Barnett & Co website. Our website may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.

What data will we collect?

Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.

Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.

We will only collect information from you that is relevant to the matter that we are dealing with. We may collect the following information from you which is defined as “Personal Data”:

  • Personal details, such as name, contact number, email, address;
  • Family lifestyle and social circumstances
  • Financial details
  • Business activities of the person whose details we are processing

We may also collect information that is referred to as a being in a “Special Category”. This could include:

  • Physical or mental health details
  • Racial or ethnic origin
  • Religious beliefs or other beliefs of a similar nature
  • Criminal convictions
  • Sexual orientation

Basis for processing

Under the GDPR, we must always have a lawful basis for using personal data. The basis on which we process your personal data is one or more of the following:

  • It is necessary for the performance of our contract with you
  • It is necessary for us to comply with a legal obligation
  • It is in our legitimate interests to do so
  • You have given us your consent (this can be withdrawn at any time by advising our data protection officer)

How will we use your DATA?

We may use your information for the following purposes:

  • Provision of legal services including advising and acting on behalf of clients
  • Promotion of services
  • Maintaining accounts and records
  • Supporting and managing staff
  • Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience.
  • Communicating with you. This may include responding to emails or calls from you.

Who will we share information with?

Under our Code of Conduct there are very strict rules about who we can share your information with and this will normally be limited to other people who will assist with your matter. This may include:

  • Housing Associations
  • Estate agents
  • Mortgage advisors/Mortgage Companies
  • Barristers
  • Valuers
  • Private Investigators
  • Healthcare professionals, social and welfare organisations
  • Expert witnesses
  • Professional agents
  • Court

Also, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations e.g. a court order, or the instructions of a government authority.

How long will we keep your information for?

We will normally keep your information throughout the period that we do work for you and afterwards for a period of six years (or twelves years, if you are purchasing a property with a mortgage) as we are required to do so by law and by the regulations that apply to us.

In some cases (for example where we have prepared a will for you) we may retain your information for a longer period and we will advise you of this at the time.

How do you use cookies on our website?

Our website may place and access certain first-party Cookies on your computer or device. First-party Cookies are those placed directly by us and are used only by us. We use Cookies to facilitate and improve your experience of our site and to provide and improve our services. We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.

All Cookies used by and on our site are used in accordance with current Cookie Law.

Before Cookies are placed on your computer or device, you will be shown a Cookie popup message requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of our site may not function fully or as intended.

Certain features of our site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown in the table below. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below, but please be aware that our site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.

The following first-party Cookies may be placed on your computer or device:

Name of Cookie

Purpose

Strictly Necessary

PHPSESSID

These are temporary cookies, which only exist in the period you access the website (or more strictly, until you close the browser after accessing the website). Session cookies help the website remember what you chose on the previous page, therefore avoiding having to re-enter information. On our website, these cookies do not contain personal information, and cannot be used to identify you.

YES

Our site uses analytics services provided by Google Analytics. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling us to better understand how our site is used. This, in turn, enables us to improve our site and the products AND services offered through it.

The analytics service(s) used by our site use(s) Cookies to gather the required information. You do not have to allow us to use these Cookies, however whilst our use of them does not pose any risk to your privacy or your safe use of our site, it does enable us to continually improve our site, making it a better and more useful experience for you.

The analytics service(s) used by our site use(s) the following Cookies:

Name of Cookie

First / Third Party

Provider

Purpose

_ga

Third

Google

Site Interaction / tracking

_gat

Third

Google

Site Interaction / tracking

_gid

Third

Google

Site Interaction / tracking

In addition to the controls that we provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all Cookies or only third-party Cookies. By default, most internet browsers accept Cookies, but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.

You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access our website more quickly and efficiently including, but not limited to, login and personalisation settings.

It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.

Security arrangements

We shall ensure that all the information that you provide to us is kept secure using appropriate technical and organisational measures. In the event of a personal data breach we have in place procedures to ensure that the effects of such a breach are minimised and shall liaise with the Information Commissioner’s Office (“ICO”) and with you as appropriate.

What are my rights?

Under the GDPR, you have the following rights, which we will always work to uphold:

  • The right to be informed about ourcollection and use of your personal data. This Privacy Policy should tell you everything you need to know, but you can always contact our data protection officer
  • The right to access the personal data wehold about you.
  • The right to have your personal data rectified if any of your personal data held by usis inaccurate or incomplete.
  • The right to be forgotten, i.e. the right to ask usto delete or otherwise dispose of any of your personal data that we
  • The right to restrict (i.e. prevent) the processing of your personal data.
  • The right to object to ususing your personal data for a particular purpose or purposes.
  • The right to data portability. This means that, if you have provided personal data to usdirectly, we are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases.
  • Right to object
  • Rights relating to automated decision-making and profiling. Wedo not use your personal data in this way.

For more information about our use of your personal data or exercising your rights as outlined above, please contact us.

How can I access my personal data?

You have a right to see the information we hold about you. To access this, you need to provide a request in writing our data protection officer together with proof of identity.

We will usually process your request free of charge and with 30 days. However, we reserve the right to charge a reasonable administration fee and to extend the period by a further two months if the request is manifestly unfounded or vexatious and/or very complex.

Right to erasure

You have a right to ask us to erase your personal data in certain cases (details may be found in Article 17 of the GDPR). We will with your request free of charge and within 30 days. However, we reserve the right to refuse to erase information that we are required to retain by law or regulation, or that is required to exercise or defend legal claims.

Changes to this privacy policy

We may change this Privacy Policy from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection.

Any changes will be immediately posted on website and you will be deemed to have accepted the terms of the Privacy Policy on your first use of our site following the alterations. We recommend that you check this page regularly to keep up-to-date.

Who can you complain to?

If you are unhappy about how we are using your information or how we have responded to your request, then initially you should contact our offices on the information provided above or make your request in writing and a senior member of staff will get back to you.

If your complaint remains unresolved then you can contact the Information Commissioner’s Office, details available at www.ico.org.uk